FAQ

When ordering one of our themed packages, you can enter your preferred delivery date. Please choose a date within your selected delivery week. Your delivery week is guaranteed, but the exact day depends on our delivery schedule. We’ll let you know the date in advance and do our best to accommodate your preference.

After the festive season, we’ll collect your decorations on a set date. Prefer more flexibility? You can arrange a paid return service through PostNL. Please note that this option is only available if your order was also delivered by PostNL, as extra protective packaging is required. Get in touch if you’re interested.

The difference is in the number of decorations included.

• Package M: approx. 110 decoration. 
  More than enough to beautifully decorate a tree measuring 1.50–1.80 metres.
• Package L: approx. 145 decorations. 
  Ideal for a tree measuring 1.80–2.10 metres, or for an extra-full look on a smaller tree measuring 1.50–1.80 metres.
• Package Deluxe: min. 230 decorations or an extra-full look on a tree measuring 1.80–2.10 metres.

These sizes are a guide. Choose your package based on your tree’s size and how full you’d like it to look.

If we have enough stock available, we’ll be happy to help.
Please get in touch to discuss the options.

Accidents happen, and we take this into account (see our terms and conditions). Please take care when handling the decorations and keep your tree somewhere your cat can’t knock it over.

If something breaks, please take a photo and send it to us.– preferably within 24 hours of delivery.

Yes! When choosing your theme, you can also add a Christmas tree with lights. Different sizes and styles are available.

Yes! On an agreed date, we’ll come to set up and decorate your tree, then take it down again after the festive season. We offer this service in collaboration with Maison Organisée- maisonorganisee.nl

Interested? You’ll find the prices on your chosen theme’s page.

We’re happy to be flexible, although a different rental period can be trickier to arrange. Send us a message and we’ll do our best to help. An extra week costs approximately €10.

The decorations you receive may differ slightly from those shown in our photos. We have a wide selection and carefully choose pieces that complement each other. Your package will always have the same luxurious look and feel, and offer the same value as the examples pictured.

We’re delighted you love them! Yes, you can buy your decorations. We’ll give you a separate purchase price and deduct the rental fee you’ve already paid.

Interested? Get in touch and we’ll tell you more.

We want everyone to enjoy a beautifully decorated Christmas tree, including families with young children, people with pets and older people.

Your Christmas experience matters to us. By delivering your decorations ourselves, we help prevent damage in transit, so you can get straight to decorating.

We work to a fairly tight schedule, so please make sure you’re home at the agreed time, or arrange for us to deliver to or collect from a neighbour.

As we’re not using a parcel delivery service this year, we don’t currently deliver to the Wadden Islands or the provinces of Drenthe, Friesland, Groningen, Overijssel and Limburg. If you live in one of these areas, you’re welcome to collect your package from our office in Rotterdam.